Frequently Asked Questions

HeyGen is an online video tool with built-in talking AI-avatars that unleash people's creativity by removing the costly barriers of traditional video filming and editing.

Choose an avatar, type the script you want, and click 'submit' to receive a perfect spokesperson video in minutes!

You will have a better experience with HeyGen on PC, but we made a special page for mobile user to make a video demo, here it is.

HeyGen has developed a HeyGen lite version for the Google Chrome browser which can be added by clicking on this link:

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There are three ways to create a video canvas on HeyGen

Way 1. Hover the mouse over the '+Create Video' button in the upper right corner of the page, you will see a selection of vertical and horizontal videos, click the dartboard you want to create to start creating AI spokesperson video!

Way 2. Scroll the mouse to see the list of video templates, click on the one you preferred and tap on the '+ Use this Template' button.

Way 3. Scroll the mouse to see the list of avatars, click on the AI avatar you want, and the page will pop up a window prompting you to create a video

Each scene allows one character to exist, and when you add new scenes, you can choose different avatars for different scene.

The transition effect will only appear at the junction of the two scenes. Click the '...' button in the upper right corner of the scene, and you will see the effects on the toast

HeyGen will automatically save the video draft, and you will find it on the 'draft' category of 'video' tab when you want to edit it again.

Click the '☑️ Submit' button in the upper right corner, the video will be submitted and queued for generation, you can check the progress in the 'Video' tab.

Once the video is generated, and you can get the AI spokesperson video by clicking the 'download' button on 'My Video' tab

If you haven't submitted your video yet, there is a redo arrow tab at the top of the editing screen, click on it to undo what you just did.
When your video has been successfully submitted, Hovering the video from the 'My Video' tab and the button of '...' will be shown, click on the 'Duplicate' then you will be able to redo the video you made before.

It depends on the number of users online. You may receive your videos later when too many users are submitting videos at the same time.

If it takes a long time or an error occurs, please contact us via the 'help' button on the HeyGen page.

Within 5-7 days! Once we are done, you will see your private avatar by login to HeyGen page.

You can also check the progress of AI avatar by emailing us.

Once you hover the mouse over each avatar on HeyGen App and you will be able to preview the intro gestures or impression of each one.

However, you will see the whole performance of the avatar when the video is submitted and ready to download.

Sorry for the inconvenience, you are not able to control the gestures and impression now, but you can choose the one you prefer by previewing the avatar.

If you are ready to customize an avatar on HeyGen, then you can create the gesture or impression you preferred.

If you want a special gestures or impression, please feel free to let us know, and we will make it on the plan.

The monthly subscription charges your payment method every month, whereas the annual subscription charges it once a year.

The actual monthly cost of the annual subscription is less than the monthly subscription.

Cancellation of subscription means that the subscription will not be renewed for the next month, and the remaining credits of the month will still be available.

Note: The date of cancellation is not equal to the expiration date. You can check the exact expiration date on HeyGen's Account Page.

No worries, we don't limit how you use or distribute the videos once you make them, as long as the materials and input your used are within normally acceptable space (for example, no copyright violation of your uploads, no sensitive or bad words for character inputs).