Trust & Safety

HeyGen's mission is to foster a secure and respectful environment to ensure that HeyGen’s technologies are used ethically and responsibly. We are committed to protecting our users, and their privacy, promoting transparency while mitigating risks associated with evolving AI technologies through proactive and meaningful policies, continuous monitoring, effective enforcement, and user education.

Safety is at the core of our technology and we believe in building responsible and ethical AI products.

1

Compliance

We are GDPR, SOC 2 Type 2 and AI Act compliant and we place user data privacy and access to their data at the core of everything we do.

2

Privacy and security

We believe in providing full Transparency and Control of User data to the users themselves.

3

Enforcing policies

We use both humans and technology to enforce our policies.

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Our values

Our core values establish a foundation of trust, responsibility, and continuous improvement for the Trust and Safety team.

Our values

Our policies

HeyGen’s moderation policies, terms of service, privacy policy, are written with an objective to ensure Ethical AI Use, build trust with users, protect the community and foster innovation safely.

Our policies

Our enforcement

We employ a mix of human and AI oversight to keep our community safe from harmful content.

Our enforcement

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