It’s not a chat.
It’s a conversation.
No more impersonal chat-bots and automated responses. With Interactive Avatar, your users can talk to a friendly face in real time and get the tailored support they need, when they need it.
Happy to help.
Powered by AI. Programmed for people. Here are some of the ways that avatars offer a helping hand — with a human touch.
Customer support
Any customer with a problem just wants to talk to a person. And now they can, except that person knows multiple languages, is available 24/7, and won't put them on hold while soft jazz plays over and over again.
Sales
Sure, you could go with a little popup chat in the corner of your landing page. Or you could have a virtual assistant who is available to chat on Zoom or Google Meet, and knows all the steps to turn a website visitor into a new lead.
Coaching
There's no embarrassing questions when you're talking to an AI. Give your employees, customers, or students a dedicated coach who can train them at the pace they want, while setting them up for success.
Flexible features.
Endless possibilities.
Support agent. Product expert. German tutor. Whatever you need the avatar to be, we've designed the features to make it happen.
Say ciao...
Or bonjour. Or konnichiwa. Avatars can chat in any language already supported in HeyGen.
...or say nothing at all
Users can choose to type questions into the chat, or speak directly with the avatar — no voice recording required.
Take your time
Conversations can last as long as your users need — 30 seconds, 30 minutes, or hours at a time. There's no limit.
Totally customizable
Give your avatar access to a world of information, or connect it to any LLM or AI system, so it has all the right data for the job.
Always available
Avatars can appear on Zoom, your website, or in a mobile app, so they can meet your users wherever they are.
FAQ
Can All Users Access the Interactive Avatar API Suite?
Yes, all users can access the Interactive Avatar API Suite using the Interactive API Trial Token, which can be found under the API tab in your 'Space Settings'. However, usage on the free plan is limited to 300 minutes per month. Users can separate purchase custom Interactive Avatars as well as Streaming Credits for increased usage. For more information, visit our Interactive Avatar 101 article!
Does HeyGen Provide the Knowledge Base for Interactive Avatars?
The Interactive Avatar site offers a turnkey Knowledge Base for users to enter text and URLs to instruct the Interactive Avatar's conversations. These Knowledge Bases can be used with the Streaming SDK; Interactive Avatars in Zoom meetings must be instructed with one of these HeyGen-hosted Knowledge Bases. Users can also power Interactive Avatars from their own Large Language Models (LLMs) to the Streaming API via the Streaming SDK. Visit our GitHub Starter Project to learn how to set up your knowledge base.
How Do I Use My Custom Avatar for Interactive Sessions?
You can create your own Custom Avatar—or choose a public interactive avatar to test things out with the Interactive API. In the Interactive demo:
1. Click on 'Select Avatar'.
2. Scroll down to find your avatars available for Interactive use.
3. Click 'Start Interactive' to begin using your selected avatar.
Learn more about creating custom interactive avatars here.
How Can I Create an Interactive Digital Avatar?
To create your own Interactive Digital Avatar:
1. Navigate to HeyGen Labs and click 'New Avatar' on the top-right of the screen.
2. Purchase the Interactive Avatar and follow the instructions.
3. Each additional Interactive Avatar created costs $49 per month.
4. To integrate Interactive Avatars into your website or app, explore our SDK and GitHub.
For a comprehensive guide, read our Interactive Avatar 101.
How Can I Add an Interactive Avatar to My Website?
To get started:
1. Visit the HeyGen Interactive Avatar Demo and login.
2. Click on the 'Purchase Credits' link at the top of the screen.
3. Credits cost $0.10 each, where 1 credit = 1 minute of avatar speaking time.
4. There is a minimum monthly subscription of $100 for 1,000 credits.
5. Click the 'Integrate' button to see the options for adding the Interactive Avatar to your website.
