Elevate Customer Service with Video Walkthroughs for Support

Effortlessly create crystal-clear product walkthrough videos and instructional guides, boosting user onboarding and reducing support tickets with Text-to-video from script.

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Try one of these prompts.

Agent is the first creative engine built to transform a single prompt into a complete video.

Example Prompt 1
Address frequently asked questions from our customer support tickets by producing a professional 60-second Video Customer Support guide. It needs to feature a direct, clear screen recording demonstrating the solution, complemented by an authoritative voice generated via Text-to-video from script. Comprehensive understanding for existing customers is guaranteed by including precise Subtitles/captions.
Example Prompt 2
A brief, engaging 30-second product walkthrough video is needed to highlight a key feature update, targeting existing users and potential clients to boost user engagement. Employ dynamic graphics and an energetic background track, coupled with clear narration to convey the benefits quickly. Accelerate creation by starting with one of HeyGen's pre-built Templates & scenes and enriching the content using the integrated Media library/stock support.
Example Prompt 3
For our knowledge base, a detailed 60-second instructional video should be created, explaining an advanced workflow for power users and team members. This production ought to adopt a calm, explanatory tone with clear, professional screen shares, making complex concepts easy to grasp. Incorporate a knowledgeable AI avatar to present the information, ensuring the video is accessible for various platforms through HeyGen's Aspect-ratio resizing & exports functionality.
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Copy the prompt
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Paste into the Creation box
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Watch your video come to life
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Creative Engine

No Crew. No Cuts. Just Your AI Video Agent at Work

Agent is the first creative engine built to transform a single prompt into a complete video.

Prompt-Native Video Creation

Agent is the first creative engine built to transform a single prompt into a complete video. You describe the idea. Agent returns a fully constructed, publish-ready asset. There is no need to write scripts, manage assets, or piece together content manually.

End-to-End Video Generation

Agent handles the full video creation process. It writes a clear and compelling script based on your idea, selects images that match the tone and message, adds natural and emotion-aware voiceover, applies edits and transitions for polished pacing, and finalizes subtitles, timing, and rhythm for clarity and performance.

Built with Structure and Intent

Unlike traditional workflows that rely on timelines and manual assembly, Agent constructs videos from the ground up. Each output is intentionally designed to match your goal. From messaging and rhythm to scene flow and audience fit. The result is a coherent and purpose-driven video.

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How Video Walkthroughs for Support Work

Streamline your customer support and enhance user understanding by creating engaging, product-accurate video walkthroughs with ease.

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Step 1
Create Your Support Script
Begin by writing a clear and concise script for your video walkthrough. HeyGen's Text-to-video from script feature transforms your text into a dynamic video, ensuring your instructional videos are always on point.
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Step 2
Select Your AI Presenter
Choose from a diverse range of AI avatars to visually represent your brand or guide users through the process. Our AI avatars provide a consistent and professional presence for your product walkthrough videos.
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Step 3
Generate Professional Voiceovers
Utilize our Voiceover generation to add natural-sounding narration to your walkthrough. Choose from various languages and voices to provide clear, engaging audio for your knowledge base videos, improving user comprehension.
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Step 4
Export and Integrate Your Video
Finalize your video walkthrough and use HeyGen's Aspect-ratio resizing & exports to optimize it for any platform. Seamlessly integrate your videos into your customer support tickets or knowledge base for immediate user assistance.
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Frequently Asked Questions

How can HeyGen enhance my video walkthroughs for support?

HeyGen empowers you to create engaging product walkthrough videos and instructional videos using AI avatars and text-to-video from scripts. This streamlines the production of high-quality content for customer support.

What makes HeyGen ideal for user onboarding and knowledge base videos?

HeyGen enables the rapid creation of personalized user onboarding and knowledge base videos with AI-generated voiceovers and multilingual support. This improves user engagement and contributes to better customer retention.

Can HeyGen help create step-by-step guides without complex video editing?

Absolutely. HeyGen simplifies the creation of clear step-by-step guides and instructional videos with easy-to-use templates and AI avatars, all without needing complex video editing software or coding expertise.

How does HeyGen ensure professional Video Customer Support content?

HeyGen offers robust branding controls, including logo and color customization, along with high-quality AI avatars and subtitles/captions, ensuring your video customer support content is consistently professional and on-brand.