Troubleshooting Steps Video Generator: Solve AI Video Issues
Fix common video generation failures quickly with easy step-by-step tips, ensuring smoother video creation using HeyGen's AI avatars.
Don't like the result?
Try one of these prompts.
Agent is the first creative engine built to transform a single prompt into a complete video.
Develop a 1-minute 30-second tutorial video aimed at users who frequently encounter prompt rejections, helping them refine their prompt engineering skills. The video should adopt a professional and demonstrative visual style, utilizing split-screen comparisons of ineffective versus effective prompts, complemented by an assertive yet informative voiceover. By showcasing how to structure prompts more effectively, the video will specifically tackle "prompt rejections" and teach practical "prompt engineering" techniques, all while leveraging HeyGen's text-to-video from script capability to illustrate prompt improvements.
Produce a 2-minute problem-solving video for intermediate users experiencing "video generation failures" or persistent "technical glitches and bugs" within their workflow. The visual presentation will be clean and step-by-step, showcasing clear interface interactions and debugging checklists, with a confident and problem-solving audio tone. The video will clearly outline diagnostic procedures and solutions, reinforced by HeyGen's subtitles/captions feature to ensure every crucial technical detail is understood, guiding users toward a smoother video creation experience.
Craft a concise 45-second video for experienced users seeking to optimize their workflow and achieve smoother video creation while practicing credit conservation techniques. The visual style should be energetic with quick cuts, highlighting efficient methods and showcasing HeyGen's templates & scenes for rapid development. An upbeat and efficient voiceover will guide the audience through smart strategies to enhance their output and wisely manage resources, promoting "smoother video creation" and effective "credit conservation techniques".


Creative Engine
No Crew. No Cuts. Just Your AI Video Agent at Work
Agent is the first creative engine built to transform a single prompt into a complete video.
Prompt-Native Video Creation
Agent is the first creative engine built to transform a single prompt into a complete video. You describe the idea. Agent returns a fully constructed, publish-ready asset. There is no need to write scripts, manage assets, or piece together content manually.
End-to-End Video Generation
Agent handles the full video creation process. It writes a clear and compelling script based on your idea, selects images that match the tone and message, adds natural and emotion-aware voiceover, applies edits and transitions for polished pacing, and finalizes subtitles, timing, and rhythm for clarity and performance.
Built with Structure and Intent
Unlike traditional workflows that rely on timelines and manual assembly, Agent constructs videos from the ground up. Each output is intentionally designed to match your goal. From messaging and rhythm to scene flow and audience fit. The result is a coherent and purpose-driven video.
Use Cases
Bring any photo to life with hyper-realistic voice and movement using Avatar IV.

Frequently Asked Questions
What should I do if my HeyGen AI video generator experiences generation failures?
If you encounter video generation failures with HeyGen, first review your prompt for clarity and compliance with content policies. Often, minor adjustments or simplifying complex scene descriptions can resolve the issue. If problems persist, consulting the HeyGen knowledge base or contacting customer support for immediate troubleshooting steps is recommended.
Why might my prompt be rejected or encounter technical limitations in HeyGen?
HeyGen's prompt validation layers may reject a prompt due to content policy violations or technical limitations like duration mismatches or complex scene descriptions. We advise refining your prompt engineering to ensure clarity, specificity, and adherence to content guidelines, which helps prevent error messages.
How can I ensure smoother video creation and conserve credits using HeyGen?
To achieve smoother video creation and utilize credit conservation techniques in HeyGen, focus on precise prompt engineering. Leverage the Pre-Generation Checklist to verify all specifications, such as aspect-ratio and quality parameters, are optimized before generating, minimizing retries.
What are the immediate troubleshooting steps for common technical glitches in HeyGen?
For common technical glitches in HeyGen, such as audio sync issues or app crashes, immediate troubleshooting steps include restarting the application and checking for the latest software updates. Ensuring your device meets system requirements can also prevent many technical bugs.
