Create Support Model Videos & Improve Customer Support

Boost customer support efficiency with engaging customer support videos, easily created using HeyGen's AI avatars.

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Don't like the result?
Try one of these prompts.

Agent is the first creative engine built to transform a single prompt into a complete video.

Example Prompt 1
Develop a 60-second tutorial video aimed at Product Managers and Technical Support Specialists, illustrating the process of building a comprehensive video knowledge base. This video should adopt an engaging, step-by-step visual style, making complex topics easy to digest, accompanied by a friendly AI avatar guiding the viewer. Showcase how HeyGen's diverse AI avatars can personalize the learning experience, turning generic how-to video content into a dynamic resource for users seeking quick solutions.
Example Prompt 2
Craft a 30-second onboarding video targeted at new customers and Customer Success Managers, offering a warm and inviting introduction to a product's key features. The visual aesthetic should be bright and encouraging, with a clear, calm voiceover guiding the viewer through initial setup. This prompt emphasizes using HeyGen's sophisticated Voiceover generation to ensure a consistently branded and welcoming experience, making the first interaction memorable and reducing early churn.
Example Prompt 3
Produce a 50-second troubleshooting video for end-users, quickly resolving a common product issue through a concise, direct, problem-solution oriented narrative. The visual presentation should be straightforward and highly focused on the issue at hand, with the audio being clear and precise. Emphasize how HeyGen's automatic Subtitles/captions enhance accessibility for all users, ensuring that critical FAQ video information is understood regardless of sound environment or language barriers.
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Copy the prompt
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Paste into the Creation box
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Watch your video come to life
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Creative Engine

No Crew. No Cuts. Just Your AI Video Agent at Work

Agent is the first creative engine built to transform a single prompt into a complete video.

Prompt-Native Video Creation

Agent is the first creative engine built to transform a single prompt into a complete video. You describe the idea. Agent returns a fully constructed, publish-ready asset. There is no need to write scripts, manage assets, or piece together content manually.

End-to-End Video Generation

Agent handles the full video creation process. It writes a clear and compelling script based on your idea, selects images that match the tone and message, adds natural and emotion-aware voiceover, applies edits and transitions for polished pacing, and finalizes subtitles, timing, and rhythm for clarity and performance.

Built with Structure and Intent

Unlike traditional workflows that rely on timelines and manual assembly, Agent constructs videos from the ground up. Each output is intentionally designed to match your goal. From messaging and rhythm to scene flow and audience fit. The result is a coherent and purpose-driven video.

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How to Create Support Model Videos

Streamline customer service and empower your users with clear, engaging support model videos. Use HeyGen to quickly transform complex information into accessible visual guides.

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Step 1
Select a Template or Write Your Script
Choose from a library of professional templates & scenes optimized for support videos, or compose your script to articulate your message clearly.
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Step 2
Add AI Avatars and Media
Bring your content to life by choosing an AI avatar to present your support video. Integrate relevant images, videos, or screen recordings from the media library/stock support.
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Step 3
Apply Voiceover and Branding
Generate natural-sounding audio for your script using advanced voiceover generation. Customize your video with your company's branding controls, including logos and colors.
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Step 4
Export Your High-Quality Support Video
Finalize your video by reviewing all elements, then export it in your desired aspect ratio for seamless sharing across platforms.
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Frequently Asked Questions

How can HeyGen help create engaging customer support videos?

HeyGen empowers you to create professional customer support videos effortlessly. Utilizing advanced AI avatars and a simple text-to-video interface, you can transform your support scripts into compelling visual guides quickly and efficiently.

Can I quickly generate a video knowledge base with HeyGen?

Yes, HeyGen's intuitive platform and extensive video templates allow for the rapid production of a comprehensive video knowledge base. This simplifies the creation of essential how-to videos and troubleshooting videos, making information more accessible for your customers.

How does HeyGen personalize customer service training videos?

HeyGen enables you to craft personalized customer service training videos by utilizing a diverse range of AI presenters and lifelike AI voiceovers. This ensures your training content is highly engaging and resonates effectively with your team, enhancing their learning experience.

What types of support model videos can I make with HeyGen?

With HeyGen, you can create a wide array of support model videos, including detailed onboarding videos, clear product explainer videos, and dynamic FAQ videos. All videos can be enhanced with features like subtitles and branding controls for maximum impact and accessibility.