How to create support knowledge base videos that engage
Significantly reduce support costs by leveraging HeyGen's Text-to-video from script to quickly produce engaging knowledge base videos.
Don't like the result?
Try one of these prompts.
Agent is the first creative engine built to transform a single prompt into a complete video.
Create a 60-second explainer video designed for existing users, breaking down a complex feature or troubleshooting a frequently asked question to improve 'knowledge retention'. Employ a professional visual aesthetic with informative graphics and a calm, authoritative AI avatar presenting the information, ensuring clarity with subtitles/captions generated automatically by HeyGen for accessibility. The goal is to provide comprehensive support for intermediate users.
Produce a dynamic 30-second 'AI-driven video' announcing a recent product update or new feature release, targeting all users to drive feature adoption. The visual and audio style should be upbeat and engaging, leveraging HeyGen's templates & scenes for a polished look and incorporating vibrant media library/stock support visuals. This prompt focuses on generating excitement and demonstrating the value of new functionalities.
Craft a 50-second training video offering 'video tutorials' on best practices for optimizing usage of a specific product module, intended for experienced users seeking advanced tips. The visual approach should be clean and instructive, possibly featuring screen recordings, and the audio should consist of a confident text-to-video from script narration. Utilize HeyGen's aspect-ratio resizing & exports to ensure the video is perfectly formatted for various knowledge base platforms.
Creative Engine
No Crew. No Cuts. Just Your AI Video Agent at Work
Agent is the first creative engine built to transform a single prompt into a complete video.
Prompt-Native Video Creation
Agent is the first creative engine built to transform a single prompt into a complete video. You describe the idea. Agent returns a fully constructed, publish-ready asset. There is no need to write scripts, manage assets, or piece together content manually.
End-to-End Video Generation
Agent handles the full video creation process. It writes a clear and compelling script based on your idea, selects images that match the tone and message, adds natural and emotion-aware voiceover, applies edits and transitions for polished pacing, and finalizes subtitles, timing, and rhythm for clarity and performance.
Built with Structure and Intent
Unlike traditional workflows that rely on timelines and manual assembly, Agent constructs videos from the ground up. Each output is intentionally designed to match your goal. From messaging and rhythm to scene flow and audience fit. The result is a coherent and purpose-driven video.
Use Cases
Bring any photo to life with hyper-realistic voice and movement using Avatar IV.
Frequently Asked Questions
How can HeyGen streamline the creation of knowledge base videos?
HeyGen empowers businesses to efficiently create high-quality knowledge base videos by leveraging AI-driven technology. This significantly reduces production time and costs, enhancing customer engagement and promoting self-service support.
What role do AI Avatars play in producing video tutorials with HeyGen?
HeyGen's AI Avatars provide a professional and consistent on-screen presence for your video tutorials and training videos. Combined with advanced AI voiceover, they deliver clear, engaging explanations without the need for traditional filming.
Does HeyGen support custom branding and multilingual content for training videos?
Yes, HeyGen offers comprehensive branding controls to ensure your training videos align with your company's visual identity. Additionally, you can easily add multilingual captions, expanding your customer education reach globally.
Can HeyGen transform existing text or scripts into engaging explainer videos?
HeyGen transforms your written content and video scripts into dynamic explainer videos effortlessly. Simply input your text, and HeyGen's AI-driven platform will generate compelling visuals and voiceovers, perfect for demonstrating how-to processes.
