Create Enterprise Support Videos That Boost CX & Efficiency

Transform complex technical troubleshooting and training into engaging video tutorials using HeyGen's powerful AI avatars.

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Try one of these prompts.

Agent is the first creative engine built to transform a single prompt into a complete video.

Example Prompt 1
Produce a 60-second technical troubleshooting video demonstrating how to resolve a common software integration error. This video is intended for existing enterprise users experiencing specific technical issues. The visual and audio style should be step-by-step, calm, and practical, leveraging HeyGen's subtitles/captions for maximum clarity and accessibility.
Example Prompt 2
Develop a 30-second instructional video announcing a significant new feature update for our enterprise software, highlighting its core benefits. The target audience includes all current enterprise users who need to quickly grasp new functionalities. The visual and audio style should be dynamic, concise, and visually appealing, utilizing HeyGen's text-to-video from script capability for rapid content creation.
Example Prompt 3
Create a 50-second training video addressing frequently asked questions (FAQs) about our advanced service level agreements. This video is aimed at enterprise customers seeking detailed information on service policies. The visual and audio style should be trustworthy, reassuring, and easy-to-follow, enhanced by HeyGen's voiceover generation for consistent and professional narration.
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Copy the prompt
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Paste into the Creation box
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Watch your video come to life
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Creative Engine

No Crew. No Cuts. Just Your AI Video Agent at Work

Agent is the first creative engine built to transform a single prompt into a complete video.

Prompt-Native Video Creation

Agent is the first creative engine built to transform a single prompt into a complete video. You describe the idea. Agent returns a fully constructed, publish-ready asset. There is no need to write scripts, manage assets, or piece together content manually.

End-to-End Video Generation

Agent handles the full video creation process. It writes a clear and compelling script based on your idea, selects images that match the tone and message, adds natural and emotion-aware voiceover, applies edits and transitions for polished pacing, and finalizes subtitles, timing, and rhythm for clarity and performance.

Built with Structure and Intent

Unlike traditional workflows that rely on timelines and manual assembly, Agent constructs videos from the ground up. Each output is intentionally designed to match your goal. From messaging and rhythm to scene flow and audience fit. The result is a coherent and purpose-driven video.

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How to Create Enterprise Support Videos

Streamline the production of effective instructional and troubleshooting videos to enhance your customer's experience and agent efficiency.

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Step 1
Select a Video Template
Start by choosing from a variety of professional video templates and scenes designed to fit common support scenarios, providing a structured foundation for your content.
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Step 2
Craft Your Message
Input your support script into HeyGen. The platform utilizes text-to-video technology to automatically generate compelling video content, simplifying the production process.
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Step 3
Customize Visuals and Audio
Enhance your video by selecting an AI avatar to present your content. You can also generate a voiceover directly from your script and add subtitles for improved accessibility.
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Step 4
Apply Branding and Export
Incorporate your company's logo and brand colors using HeyGen's branding controls. Once finalized, export your high-quality support video in various aspect ratios for different platforms.
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Frequently Asked Questions

How can HeyGen help create enterprise support videos?

HeyGen empowers businesses to easily create engaging enterprise support videos, video tutorials, and training videos using AI avatars and text-to-video capabilities. This streamlines the production of instructional videos, helping you scale your customer support efforts efficiently.

What are the benefits of using HeyGen for customer support?

Leveraging HeyGen for customer support videos significantly enhances the customer experience by providing clear, engaging instructional content. This can lead to improved agent efficiency, faster issue resolution, and ultimately, increased customer loyalty by offering readily accessible self-help resources.

Can HeyGen produce various types of instructional videos?

Yes, HeyGen supports the creation of diverse instructional videos, including detailed video tutorials, comprehensive training videos, and troubleshooting videos. You can enhance these with features like AI-generated captions and customizable video templates for professional results.

How does HeyGen's AI enhance video content for customer service?

HeyGen's AI capabilities revolutionize customer service video content by enabling the creation of professional videos with AI avatars and seamless text-to-video generation. This includes features like natural voiceover generation and robust branding controls, ensuring your video marketing efforts maintain a consistent brand voice.