Create Customer Journey Mapping Videos Easily

Transform customer journey insights into engaging visual storytelling with realistic AI avatars, enhancing customer experience without complex video production.

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Try one of these prompts.

Agent is the first creative engine built to transform a single prompt into a complete video.

Example Prompt 1
Craft a compelling 45-second video designed for sales teams and potential clients, visually narrating a typical customer journey for a new software product. Employ a dynamic, storytelling visual style, leveraging HeyGen's media library/stock support to integrate relevant footage and imagery that brings each stage of the customer experience to life. The audio should feature upbeat, contemporary background music, ensuring the video effectively showcases a seamless customer journey.
Example Prompt 2
Produce a 60-second tutorial-style video aimed at marketers and content creators, demonstrating how to efficiently create customer journey mapping videos using HeyGen. The visual style should blend screen recordings of the HeyGen interface with engaging AI avatars to explain key steps, utilizing HeyGen's AI avatars to present information clearly and professionally. A friendly, instructional voiceover will guide the audience through the process of video creation.
Example Prompt 3
Design a high-impact 30-second marketing video for business executives and project leads, emphasizing the strategic advantages of visual customer journey mapping. The visual style should be modern and punchy, incorporating animated text and dynamic graphics for quick information absorption, utilizing HeyGen's templates & scenes to streamline the production of these mapping videos. An upbeat, impactful music track will underscore the message, driving home the value of effective visual storytelling.
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Copy the prompt
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Paste into the Creation box
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Watch your video come to life
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Creative Engine

No Crew. No Cuts. Just Your AI Video Agent at Work

Agent is the first creative engine built to transform a single prompt into a complete video.

Prompt-Native Video Creation

Agent is the first creative engine built to transform a single prompt into a complete video. You describe the idea. Agent returns a fully constructed, publish-ready asset. There is no need to write scripts, manage assets, or piece together content manually.

End-to-End Video Generation

Agent handles the full video creation process. It writes a clear and compelling script based on your idea, selects images that match the tone and message, adds natural and emotion-aware voiceover, applies edits and transitions for polished pacing, and finalizes subtitles, timing, and rhythm for clarity and performance.

Built with Structure and Intent

Unlike traditional workflows that rely on timelines and manual assembly, Agent constructs videos from the ground up. Each output is intentionally designed to match your goal. From messaging and rhythm to scene flow and audience fit. The result is a coherent and purpose-driven video.

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How to Create Customer Journey Mapping Videos

Visualize the entire customer lifecycle with dynamic video. Transform insights into compelling narratives to enhance understanding and drive strategic improvements.

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Step 1
Create Your Journey Script
Start by outlining the key stages and pain points of your customer journey. Write a clear script that details each interaction, knowing HeyGen's Text-to-video from script capability will transform your words into dynamic scenes.
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Step 2
Select AI Avatars and Visuals
Enhance your narrative and visual storytelling by choosing from a diverse range of AI avatars to represent different customer personas or internal roles. Integrate these with relevant scenes to depict each journey step.
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Step 3
Apply Branding and Voiceover
Refine your video by using HeyGen's Voiceover generation to add professional narration that guides viewers through the journey. You can also apply your brand's colors and logo for a cohesive look.
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Step 4
Export Your Mapping Video
Once your comprehensive customer journey mapping video is complete, export it in the desired aspect ratio. Share your insightful video to effectively communicate customer experiences and foster actionable improvements.
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Frequently Asked Questions

How can HeyGen help me create compelling customer journey mapping videos?

HeyGen empowers you to transform complex customer journeys into engaging visual stories. Utilize AI avatars, text-to-video, and dynamic templates to easily produce high-quality video content that clearly illustrates every touchpoint of the customer experience.

What features does HeyGen offer for customizing my customer journey videos?

HeyGen provides extensive branding controls, including logo and color customization, along with a rich media library to personalize your videos. These tools allow you to create marketing videos that maintain brand consistency and resonate with your audience.

Can HeyGen simplify the video creation process for journey mapping?

Absolutely. HeyGen streamlines video production with AI avatars and automated voiceover generation from your script. This allows you to quickly generate professional explainer videos without extensive video editing, speeding up your visual storytelling.

For what purposes can I use HeyGen's customer journey mapping videos?

You can use HeyGen-generated customer journey mapping videos for internal training, stakeholder presentations, or external marketing to enhance understanding of the user experience. Easily export and share your video content across various platforms with aspect-ratio resizing.