Scale Customer Onboarding Without Scaling Your Team

Customer onboarding videos are educational content that helps new customers get started with your product. They include welcome messages, setup tutorials, feature walkthroughs, and best-practice guides. HeyGen enables customer success teams to create professional onboarding videos using AI avatars and voice synthesis—without cameras, studios, or production delays—so you can scale customer education alongside customer growth.

Write your tutorial script or let HeyGen's AI script generator create one from your feature description. Select an AI avatar as your presenter, add any visual elements or callouts, and generate your video. For product interface demos, you can incorporate screenshots or screen captures alongside your avatar presenter. The result is polished tutorial content without the manual screen recording and editing process.

Yes—this is one of HeyGen's key advantages for customer success teams. When your product interface changes, simply update your script to reflect the new UI and regenerate the video. No reshoots, no coordination with production teams. Your customer education content stays current with your product roadmap, not months behind it.

Create your customer content once in your primary language. Then use HeyGen's translation feature to generate versions in any of 175+ supported languages. Translation includes voice cloning (so your presenter sounds natural in each language) and lip-sync (so mouth movements match). Your Japanese, German, and Spanish customers all receive the same quality onboarding experience.

Yes. HeyGen supports dynamic personalization with variable fields for customer names, company names, usage data, and custom details. Create one template, then generate thousands of personalized versions for onboarding, renewal outreach, QBRs, or success milestones. Videoimagem produced 50,000+ personalized videos using this approach, achieving 3x engagement increases.

HeyGen exports standard MP4 video files and provides embed codes that work with any help center platform—Zendesk, Intercom, HelpScout, Confluence, Notion, or your custom knowledge base. Upload videos directly or embed via link. Your customer education content lives where customers already look for help.

Video explanations consistently outperform text for complex product guidance. Customers retain more, complete tasks faster, and ask fewer follow-up questions. The key is keeping content current—which HeyGen enables by making updates instantaneous rather than requiring full reproductions. Teams report meaningful ticket reduction on topics covered by video tutorials.

HeyGen's Brand Kit centralizes your visual identity—approved colors, fonts, logos, and avatar selections. Choose a consistent presenter avatar and voice for all customer-facing content. Whether creating onboarding sequences, feature tutorials, or help documentation, every video maintains professional brand standards automatically.

Yes. HeyGen for Business includes team workspaces where customer success managers, enablement specialists, and support ops can collaborate. Shared asset libraries keep approved brand elements and templates accessible to everyone. Admin controls ensure consistency while enabling your team to create at scale.

Most tutorial and onboarding videos generate in minutes. Advantive reported 50% reduction in content creation time, with voice-over production going from days to 2-3 hours. The shift from traditional production timelines (weeks) to same-day delivery means your customer content can ship alongside product releases.

HeyGen supports virtually any customer-facing video format: onboarding sequences, feature tutorials, product walkthroughs, help documentation, release announcements, personalized outreach, QBR summaries, renewal communications, success milestone celebrations, and customer training courses. If you can write the script, HeyGen can produce the video—in any language.

HeyGen is SOC 2 Type II certified and GDPR compliant. Your content is encrypted in transit and at rest. For customer success teams handling sensitive product information or customer data in personalized videos, HeyGen offers enterprise security features including SSO integration and centralized access management.