HeyGen is an independent platform for creating synthetic media, allowing users to create their text to video. We understand that your privacy is important and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our websites and uses our platform, and only collect and use information in ways that are consistent with your rights and obligations under applicable laws.
We collect certain information about you from different sources, as described in this section.
Some features of the Services may require you to directly provide us with information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. Depending upon your use of our Services, we may collect some or all of the following information about you:
We automatically collect certain information about your interaction with the Services (“Usage Data”), including through cookies, web beacons and other technologies (“Tracking Technologies”). This information includes:
For more information on how we use Tracking Technologies and your choices, please see the "Cookies and Other Tracking Technologies" section below.
We may obtain information about you from outside sources, including:
We use your personal information to provide you with the best possible products and services. This includes:
We may also compile statistics about the use of our Site, including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymized and will not include any personally identifying information. We may occasionally share such data with third parties, such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
If any of your personal information will be transferred in such a manner, you will be contacted in advance and informed of the changes.
As described above, the Site and Services may use certain Tracking Technologies to collect Usage Data, including first-party Tracking Technologies (those placed directly by us and are used only by us) and third-party Tracking Technologies (those placed by websites, services and/or parties other than us). These Tracking Technologies include those provided by Google Analytics, Datadog, DoubleClick and Meta.
Most browsers accept cookies automatically, but you may be able to control the way in which your devices permit the use of Tracking Technologies. While you do not have to allow us to use Tracking Technologies, they do enable us to continually improve our Services, making it a better and more useful experience for you.
If you so choose, you can choose to disable or delete cookies in your Internet browser at any time. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. For further details, please consult the help menu in your internet browser or the documentation that came with your device. Disabling or deleting cookies may cause some of the Services to work incorrectly, and you may lose any information that enables you to access our Site more quickly and efficiently, including login and personalization settings. While your browser may allow you to transmit a “do not track” / “opt-out preference” signal or other mechanism for exercising choices regarding the collection of information by Tracking Technologies, like many websites, our website is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.
For information about interest-based ads, and to opt out of targeted advertising by companies that participate in the Digital Advertising Alliance, visit http://optout.aboutads.info/ or https://www.youronlinechoices.com/. You can also use the Network Advertising Initiative opt-out at https://thenai.org/opt-out/. Google and Meta also provide options to customize how your information is collected and used. For example, you can utilize Google Analytics’s Opt-Out Browser Add On here, or alter Facebook Ads Display options in your Facebook account. If you apply certain ad blockers or tools to restrict cookies, it may interfere with your ability to opt out.
If you submit a request to delete your information, we strive to take steps to delete that information within 24 hours of your request, unless we are required or permitted to retain such information under applicable law. For additional information, see “Summary of Your Rights” below.
Data security is of great importance to us, and to protect your personal information, we have put in place suitable physical, electronic, and managerial procedures designed to safeguard and secure personal information collected through our Site.
Notwithstanding any security measures that we take, it is important to remember that the transmission of data via the Internet may not be completely secure, and we cannot guarantee that the collection, transmission and storage of data will always be secure. Please take suitable precautions when transmitting data via the Internet to us.
In addition, if you choose to register an account with us, you are responsible for keeping your account credentials safe. We recommend that you do not share your access details with anyone. If you believe your account has been compromised, please contact us immediately.
When you submit information via our Site, you may be given options to restrict our use of your information. We aim to give you strong control on our use of your information. Depending on where you live, you may have certain rights in relation to your personal information. However, these rights are not absolute, and may only apply in certain circumstances.
To submit a request to exercise any of the foregoing rights, please contact us using the details set out in the “Contacting Us” section below.
We will not discriminate against you for exercising any of these rights. Further information may be needed to verify your identity before exercising these rights, such as your email address or government issued ID. You may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. If we deny your request, you may appeal our decision by contacting us through the methods described below.
Our Services are not intended for minors under the age of 18, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian of a child under 13 years old who has provided us with personal information, please contact us at email@example.com. If we become aware that we have unknowingly collected personal information from a child under age 13, we take steps to remove that information from our servers.
Certain features of the Services allow you to initiate interactions between the Services and third-party services or platforms, such as YouTube, TikTok, Instagram and email integrations (“Social Features”). Social Features include features that allow you to access our pages on third-party platforms, and from there “like” or “share” our content, or to access our Services through a login integration. Use of Social Features may allow a third party to collect and/or use your information. If you use Social Features, information you post or make accessible may be publicly displayed by the third-party service. Both we and the third party may have access to information about you and your use of both the Services and the third-party service. For more information, see the section below.
This section provides additional information to residents of California, Colorado or other U.S. states that have passed a law similar to the California Consumer Privacy Act (“CCPA”). For purposes of this section, “personal information” also includes “sensitive personal information” as those terms are defined under the CCPA.
The following table sets out the categories of personal information (sensitive information denoted by *) we collect and disclose (if applicable), including our practices over the past 12 months.
For information regarding the specific purposes for which we collect and disclose your personal information and the categories of sources from which we collect your personal information, please see section 3 “What Information Do We Collect?” and section 4 “How Do We Use Your Information” above. Information about our retention of personal information is described in section 8, “How Long Do We Store Your Information”. We only use and disclose sensitive personal information for the purposes specified in the CCPA or otherwise with your consent.
We do not “sell” or “share” (as those terms are defined in the CCPA) personal information, nor have we done so in the preceding 12 months. Further, we do not have actual knowledge that we sell or share personal information about California residents under 16 years of age.
California residents under the age of 18 who have registered to use the Services and posted UGC to the Services can request that their UGC be removed by contacting us at firstname.lastname@example.org. Such a request must state that they personally posted such UGC or information and detail where the UGC is posted. We will make reasonable good faith efforts to remove the content from prospective public view or anonymize it so the minor cannot be individually identified. This removal process cannot ensure complete or comprehensive removal. For instance, third parties may have republished the post and archived copies of it may be stored by search engines and others that we do not control.
Our Services are designed for users in the United States only and are not intended for users located outside the United States. By using our Services, you understand that your personal information may be processed and stored on servers, and transferred to third parties, outside your country of residence, including the United States.
The personal information that you provide to us and that we collect from you will be transferred to, stored at, or processed in, countries outside your country of residence, such as to the United States. Your personal information is also processed by staff operating outside the EEA, UK or Switzerland who work for us or one of our third-party service providers or partners. We process the personal information that you provide to us in countries outside your country of residence in order to provide our Services, perform our contract with you, and provide our website’s functionality. We also use standard contractual clauses as relevant for certain transfers of personal information to third countries, unless the transfer is to a country that has been determined to provide an adequate level of protection for individuals’ rights and freedoms for their personal information.
If you are in the EEA, UK or Switzerland, our legal bases for processing your personal information include:
Our representative in the European Economic Area and the UK is:
As described in section 1 “Introduction”, HeyGen, Inc. is the relevant data controller for the processing of your information, and we are a domestic corporation established in the United States.
Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you. If you think we have infringed applicable data privacy or protection laws, you can complain to your local data protection supervisory authority in which you are based or where you think we have infringed data protection laws. Of course, we hope you will contact us first so we can resolve any issues.