Tim Stacey is the founder of Stacey Solutions, an award-winning mortgage brokerage serving Solano County, Northern California, and homebuyers across the state. A California-licensed wholesale mortgage broker, Tim specializes in helping first-time buyers and military families navigate VA, FHA, conventional, and jumbo loans.

Named Mortgage Broker of the Year by the National Association of Mortgage Brokers in both 2024 and 2025, Tim has built his business around making mortgages easier to understand.

Education is a major part of that, particularly for veterans and active-duty service members. Every borrower has a different financial situation, and Tim wants clients to understand the strategy behind their mortgage.

Today, Tim uses HeyGen to turn that expertise into personalized videos without spending hours in front of a camera.

Bringing empathy to the mortgage process

Tim understands the importance of mortgage education from personal experience. When he purchased his first home, he doesn't remember ever meeting his loan officer. He ended up with a financial product that didn't serve him and eventually lost the house to foreclosure.

Because of his own experience as a borrower, Tim knows how important clear guidance can be. With HeyGen, he can walk clients through their individual circumstances and mortgage options without recording a new video from scratch each time.

"It's more personalized too," Tim said. "It's tailored more directly to them than a generic video would be."

That's particularly valuable for his work with veterans and active-duty service members.

"A large part of my business is educating and informing people, so I empower them to make informed real estate purchases," Tim said. "Much of my business involves veterans and active-duty service members, so I support them and provide all the information they need to feel confident when they're out looking for a property."

Keeping borrowers informed without the production burden

Video was already an important part of how Tim communicated with borrowers and the people who referred them. His clients come through real estate agents, financial advisors, CPAs, and referrals from past clients, and he uses video to keep everyone informed throughout the loan process.

Tim creates evergreen videos for common milestones and referral partners, while using personalized videos when a borrower's situation requires more specific guidance.

That level of communication helps Tim stand out from other lenders by giving borrowers a clearer understanding of their options and the numbers behind them.

"It helps them feel confident when they're out there because they understand the numbers behind it, since I was able to walk them through it," Tim said. "Or rather, I should say my avatar was able to walk them through it."

Before HeyGen, delivering that experience through video required Tim to manage the entire production process himself. He had to get in front of the camera, set up his lighting and background, record, and often do multiple takes. Even a small change could mean recording again.

"It took a lot of time to make those videos, and there were a lot of retakes," Tim said. "Now, I can keep improving without having to get behind the camera and do everything that requires."

A video that once took Tim around two hours from start to finish can now be produced in under 10 minutes.

"If I wanted to make one video, the entire production process would take me two hours from start to finish. Now, I can do that in less than ten minutes," Tim said. "It definitely saves me time."

With the production burden reduced, Tim can spend more time serving clients while continuing to provide borrowers and referral partners with the consistent communication they expect.

Scaling his reach beyond one-to-one conversations

Tim's use of HeyGen is already expanding beyond his own clients. What once required multiple calls and emails now takes just a few minutes. He sends updates to about 10 clients each week and estimates that this saves him 10 hours.

"HeyGen lets me scale. I can maintain a personal connection with every client and referral partner without adding hours to my day or hiring more staff," Tim said. "Loan updates, milestone check-ins, and quick educational videos all go out consistently now, rather than only when I happen to find the time. More touchpoints, still me, greater volume."

When real estate agents see his videos, they often ask how he makes them. This has led him to show other professionals how AI video can help them create property walkthroughs and educational content without traditional production.

"Many of them don't know where to begin," Tim said. "They don't need to spend thousands of dollars on video editors and production teams when they can create videos at scale with HeyGen."

Next, Tim wants to bring more educational content to YouTube, Instagram, Facebook, and TikTok, extending the same approach he uses with clients to a broader audience.

"Once you've got it down, your processes and everything improve tenfold," Tim said. "It takes a little time to set that up, but once you do, it's smooth sailing from there."